It starts with the individual
We don't approach 360 feedback as an appraisal but as a process designed to spark insights and motivate personal growth and professional development. So, we invite the individual to give feedback to themselves; to rate their own behaviour in areas that are important to their organisation and the role they play within it. Further feedback – collected from people chosen by the individual, both inside and outside the organisation – completes the picture.
When it comes to presenting results we keep the reports succinct and user friendly. We're aware that different people prefer their information served in different ways so results are presented visually, as graphs and charts, and also in a narrative account. Where possible, an individual will receive their feedback in a facilitated session, with coaching to help them interpret the results and plan how to use them. Follow up, in the form of a second assessment twelve months later, gives the individual a chance to track changes in their performance.